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Satisfaction-or-Money-Back Guarantee & Refund Policy

In Service industry we believe customer satisfaction is a guarantee for success, a satisfied customer may or may not recommend the same service provider to his contacts, however a dissatisfied customer will certainly warn his contacts to specifically not Deal with such and such service provider.

S2NRI is young and new in the field but it is determined to succeed and a satisfied customer is the key to success in service industry..

Any refund on services you order through S2NRI will be governed by the Satisfaction-or-Money-Back Guarantee & Refund Policy stated below. Further, some services may be governed by their individual refund policies. In all such cases the individual Satisfaction-or-Money-Back Guarantee & Refund Policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in which case the individual service Satisfaction-or-Money-Back Guarantee & Refund Policy shall supersede this policy:.

Payments for any orders that you may place with us will remain under hold till such time that our Customer Service reviews the order and finds it serviceable. All payments will be processed only after customer service accepts your order. Until then you can request a change in your order details if any. If on review by customer service, your order is found unserviceable, you will have the option to amend the order or get a full refund.

If you have second thoughts and decide to opt out of an order after placing it, you are free to request for a cancellation. If the request for cancellation comes in before customer service reviews the order and accepts it, then you will get a full refund. No questions will be asked.

Normal time for review and acceptance is within a maximum of 48 hours from the time of placing the order. When customer service accepts your order after review, it becomes a confirmed order. Confirmed orders can be cancelled on request from Client or due to other reasons.

Refunds on such cancellations will be applicable as follows -.

If an order comes up for cancellation on request from client, S2NRI will deduct 25% of the order value as cancellation fee and the balance shall be refunded. If any extra quote amount is paid by client, then it will be refunded after deduction of costs already incurred in executing the task.

If an order could not be completed by customer service for reasons other than customer request for cancellation, then refund will be given after deduction of 25% of the order value plus costs already incurred in executing the task. Reasons contributing to such a situation could include insufficient or delayed documentation / information from customer, errors/ mistakes not pertaining to S2NRI's scope of work, inability of customer to follow procedures or requirements or due to any other reasons beyond the control of S2NRI.

If an order could not be completed by customer service for reasons attributed to S2NRI's performance on the task requirement, then a full refund will be given.

S2NRI acts as a facilitator in India on behalf of the customer. S2NRI cannot be held responsible for bureaucratic delays when dealing with government bodies / academic institutions / external agencies. All tasks are done an on best effort basis only. The decision of the company will be final and binding on this matter.

Any additional costs already incurred in executing your task shall also be deducted wherever applicable. Time taken to Refund the money after processing a request for cancellation is a maximum of 7 days.

Once an order is completed Satisfaction-or-Money-Back Guarantee kicks in. Where after the service is provided to the Client, for any reason client feels unhappy he shall have a right to ask for money back, under Money Back Guarantee.

Time to claim refund under Satisfaction-or-Money-Back Guarantee is a maximum of 10 days from the date the order is fully executed.

If you have any issues with our Satisfaction-or-Money-Back Guarantee & Refund Policy or if your cancellation request is getting delayed, please mail us at support@services2nri.com.

Client Testimonials

I am extremely happy to get CENOMAR in time. I was very much worried whether I would be able to get it before my marriage date or not. But you have proven it, S2NRI!
Sunil Jeths

I was hopeless when my application for birth certificate was rejected. But I’m deeply indebted to S2NRI. You delivered it to me without my physical presence.
Nitin Bisht

Hat’s off to you guys for getting my Apostille certificates attested!
Neeraj Chugh

I am an NRI living in the US. It’s was too tough to come to India for withdrawing my marriage certificate. But you made my day by emailing it to me. Thanks a lot S2NRI!
Lovely Sharma

I was doubtful initially. I was suspicious over how you people could bring me my single status certificate without me. But you proved me wrong. Whatever you are doing is simple GREAT!
Sonu Rauthore

My passport was rejected due to mistake in my name’s spelling. I tried to get it rectified myself. But my efforts did not pay off. Ultimately, I hired S2NRI and paid a little bit. Within a month, I got my passport with rectified name.
Rashmi

My sister was about to marry with a Canadian. But having no cenomar delayed her marriage. Her fiancé approached S2NRI for the certificate. The outsourcer dispatched it within a month. Keep it up S2NRI helping others like my sister!
Ashok Jain

I was employed in UK as a reader two years ago. I felt like a looser when I failed to draw my birth certificate. Meanwhile, S2NRI showed a ray of hope. Within a month of my request, I got it.
Ravi Awasthi

I wanted my pension money to be transferred to my son’s account in the US. On my son’s advice, I mailed S2NRI for help. It charged certain amount. But eventually, my money was transferred. I am really happy now.
Rahul Goel

My application for passport was rejected just because of misspelt name. I had no hope as MCD office rejected me to reissue it. But S2NRI had undone it. It not only delivered me my birth certificate but also my passport. I am extremely happy now.
Riya Arora

My mother had no birth certificate but I wanted her to settle with in New York. She is aged & I did not want her to leave alone behind. My NRI friend recommended approaching S2NRI and it really worked. It got us my mother’s birth certificate. She got green card and is with me now.
Rohan Malik

My marriage was fixed with UK’s NRI boy. I was short of time to get CENOMAR. But S2NRI not only promised but also fulfilled it. It delivered me this certificate in just 20 days. Now, I am happily married. Thanks a lot S2NRI!
Radhika Sharma

I didn’t know that misspelt address would create problem in getting police clearance certificate. The police officer rejected to handover my passport. I am indebted to S2NRI that it got to me that certificate as well as passport.
Amrit Singh

I was unaware of visa extension process in India. I narrowly escaped penalty through your efforts S2NRI. Thanks for timely help in extending my visa…!
Richa Saha

My school certificate was damaged while de-laminating it for attestation. I found no way out as the last date for joining Harvard University in Cambridge was about to fall. Your hasty service made it happened. I am extremely happy really.
Jai Bansal

My cousin was really worried when he came to know that he had to produce CENOMAR for withdrawing marriage certificate in Philippines. You helped at that crucial time S2NRI. Keep helping others like me…!
Vaibhav Sharma

Since I am an NRI, I spend maximum time out of the country. I wanted someone really trustworthy upon whom I could trust blindly for tackling issues of my property on lease in Noida. You are doing great job for me. Keep it up!
Vimal Kant Mishra

The consular department rejected visa to my mother because she had no birth proof. You kept my hope alive S2NRI & made it possible to get her birth certificate. Thanks a lot!
Abhay Yadav

My cousin wanted no hassles in getting CENOMAR. His date of marriage was near. On his recommendation, I contacted S2NRI team. It’s unbelievable! You delivered it online in 3 weeks.
Vidya Mishra

I am an NRI belonging to UK. But I wanted my son to join Indian and learn its culture as well. You made immigration so easy for my son two years later. Great work S2NRI!
Vishal Mathur

I was about to take admission in Cambridge university. But my 12th class marksheet was torn while removing lamination. I am deeply indebted to you S2NRI that you got it re-issued.
Vijaya Saini

My father had no birth proof. So, the visa authority of UK denied his application. I had no hope but S2NRI ignited it again. It not only delivered my father’s birth certificate but also helped in visa processing.
Surbhi Jain

I almost gave up every hope to apply for passport. I had no birth proof. But the team of S2NRI suggested me to apply for Non-Availability of Birth Certificate. I had not heard about it. But I am indebted to it for showing this path to get my birth certificate.
Mayank Mathur

I was just married and wanted to take my spouse along to the US. But her visa was rejected. We had all documents but still it was denied. Very very thanks to S2NRI for helping my wife in getting it!
Bharath singh

My brother could not come to me in UK since I wanted to name my property here to his name. It was a pleasant surprise for me since S2NRI did it through Power of Attorney (PoA). Thanks a lot!
Rekha Jha

 

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